This policy pertains exclusively to the after-sales processing of Ovonic orders.

1. Return Period

Customers have 14 days from the date of delivery to initiate a return.

2. Return Method

Returns should be made by mail.

3. Return Label

For Defective Products: If the product is incorrect, damaged during shipping, or has a defect, we will provide a return label.

Refund Process:

• If the order has not been shipped, a full refund will be issued.
• If the order has been shipped and the product is returned unopened and in good condition, we will refund the product amount.
• Refund processing time: 5-7 working days.

4. Product Use and Returns

• If the product has been used, refunds will be based on the product's condition, ranging from 50-70% of the product amount.
• For incorrect product receipt, provide pictures of the outer and inner packaging and return the product for a refund or replacement.
• If a product issue is confirmed and a replacement is required, provide detailed product parameters, usage information, and contact after-sales support at info@ampow.com.

5. Return Methods

Customers have two options for returning products:

1. Ampow-generated return labels for warehouse returns.
2. Email notification of the return address for self-shipment to the warehouse. Refunds will be processed after warehouse receipt and confirmation.

Return Addresses:

EU Return Address:

RE DEFRAB 916496
Albert-Schweitzer-Str 1
Grolsheim
Rheinland-Pfalz
55459
Germany
TEL: 0151-66342177

USA Return Address:

4PX RE USLAXA 916496
5610 Grace Pl
COMMERCE
California
90022
TEL: 3235970311

Notice:

• Customers can choose local logistics carriers (DHL, UPS, USPS, DPD) for returns and are responsible for associated costs unless specified otherwise.
• Damaged Package Claims: Report damaged items within 48 hours via info@ampow.com. Retain original packaging for verification, and provide photos if requested.

6. Non-Refundable Scenarios

Refunds or replacements may not be issued in the following cases:

1. Package not timely received and returned to our warehouse. Options: reship with postage cost or request a refund (15% Restocking Fee may apply).
2. Incorrect pickup address provided.
3. Changes to the order post-payment; contact customer service for assistance.

For any post-sale inquiries, contact us at info@ampow.com.

For Sponsorship or Wholesale Inquiries:

Sponsorship: ovonic.marketing@gmail.com

Wholesale Inquiry: rma@ampow.com

When seeking post-sale assistance, please provide the following information:

1. Test voltage, capacity, or relevant statistics.
2. QR code from the battery bottom.
3. Detailed usage information.
4. Clear photos for reference.

If this information cannot be provided, we may be unable to process your post-sale request.