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FAQ

 ORDERING FAQ

 

Q. How do I place an order at Ampow.com?

A. Ordering from Ampow.com is easy and secure. Create an account, add items to cart, select your ship to address, shipping method, payment info, review cart content and confirm an order.


Q. How can I remove an item from my cart?

A. Click the cart button in the upper right portion of the website. From there click "Remove This Item". The item(s) will be removed immediately.


Q. Where to find the best price of Ampow products?

A. a. Ampow offers some extreme deals of RC Hot Batteries, you can check https://www.ampow.com/flashdeals.html to find some big saving items. b. Another great place to get a special discount is joining the newsletter and exclusive offer by Ampow - Extra 10% off for your first order of new subscribers' bonus. c. Try the personal platforms of Professional Reviewers, e.g. blogs, Facebook and on YouTube, Twitter, Instagram, etc. d. Searching major forums can provide a fantastic source, e.g: RCgroups, ECF, Freaktab, BLF, CPF, etc.


Q. How do I use my Coupon Code?

A. When adding products into your cart, check MY CART on the top right corner before checkout page, you will see the space for Discount Codes. Enter your Promo Code and click APPLY COUPON. The discounted price will be immediately applied. Note: Only one coupon code can be used with the corresponding item per order.


Q. How do I check the status of my order?

A. To check the status of an order, log in to your account and from the "My Account" page, click on the “My Orders” option. Ampow also sends order’s email to your inbox. Here you will see all order types and their specific status states. If you have any questions about your shipment, please contact us. 

What cannot be changed? After the order is received, any add, change or cancel items requests will not be permitted. You can do a return or exchange after the order is delivered.

What can be changed? Depending on the stage of the order fulfillment, we can make changes to the ship to address, change backorders or preorders.

 

Q. How can I make changes to the order I just placed?

A.We will always try our best help you with any special requests. Please feel free to use Live chat or Contact us. Make sure to call us right away since we begin processing orders as soon as they come in.

 

Q.When will my order be shipped and how long does it take to arrive?

A. If every item in your order is in stock, we process orders within 24hrs and ship items within 3-7 business days. Our team is dedicated to make sure all orders are shipped on time. And please allow up to 8 days for orders to arrive. If it has been longer than 8 days, please contact us at [email protected] 

 

Q.What do I do if my items arrived damaged or defective?

A. If you believe the item is defective and under warranty, please contact us at [email protected]


REGISTRATION FAQ

 

Q. Can I place orders without registering?

A. Yes you can purchase through our website as a agent without registering. All you will need is a valid email account.

 

Q. How can I make changes to the order I just placed?

A.We will always try our best help you with any special requests. Please feel free to use Live chat or Contact us(https://www.ampow.com/contacts). Make sure to call us right away since we begin processing orders as soon as they come in.

 

Q. How do I update my personal information?

A. Go to the accounts page and log in. You will be directed to the "Account Dashboard" page. Press "Address Book" and from there you can add, edit, or delete any address.

PAYMENT OPTIONS FAQ

 

Q. What payment methods are accepted?

A. We currently accept the following methods of payment: Paypal, Visa, MasterCard, Maestro, American Express, Discover, Solo, and bank transfer (debit card).

 

Q. What currency is the price in?

A. Price listed on Ampow are in US dollars.


SHIPPING INFORMATION FAQ

 

Q. What standard shipping do you offer?

A. We offer standard shipping for all items shipped within the United States. *We ship to the countries that appear in the drop-down box of Countries at checkout. If the country that you live in does not appear, we cannot ship to you at this time.

Due to recent changes in Federal shipping regulations, the sale of lithium batteries is restricted to North America. Lithium batteries can only be shipped via ground.