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Shipping Policy

We plan to ship to over 100 countries worldwide. Some restrictions apply based on destination and shipping method.

Shipping charges are displayed at the time of checkout. Rates are subject to change at the discretion of the shipping carrier and/or E-mate. E-mate selects and may change default shipping carriers at any time with or without notice.

 

Free Shipping on orders over $49

Qualifying Orders:

  • Contiguous United States orders only
  • Shipped via E-mate's choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Tracking numbers may not be available
  • Applicable on orders $49 or higher prior to taxes and fees
  • Contiguous United States shipments only
  • Available on in-stock orders only

 

$5.9 Standard Shipping on Orders Under $49

Qualifying Orders:

  • Contiguous United States orders only
  • Shipped via E-mate's choice of carriers and services (most orders will take 3-5 business days)
  • No guaranteed delivery date
  • Tracking numbers may not be available
  • Orders may not exceed $49 prior to taxes and shipping charges
  • Due to restrictions beyond our control, some items may not be allowed to ship standard. . We regret any inconvenience.

 

Shipping Rates

United States and US Territories:

Standard shipping(3-5business days) Fee
Orders Under $49 $5.9
Orders Over $49 Free Shipping

*Expedited services ONLY run Monday through Friday. Any orders placed on Friday will not be received until the next week.

 

Shipment Arrivals

Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgement includes a tracking number for all UPS and Federal Express shipments. Accurate tracking is not available until one business day before the expected arrival. If you have an account on Ampow.com, you may track your order from your Order History page after you log in to the Account section of our site.

E-mate and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.

You may also visit the following websites to track your packages or feel free to contact us . 
https://tools.usps.com/go/TrackConfirmAction!input.action
http://www.ups.com/tracking/tracking.html
http://www.fedex.com/us/tracking/

 

Missing or Damaged Shipments

Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day. Additionally, orders shipping from different warehouses may arrive on different days.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.