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Warranty Policy

1. What isn't covered by the warranty?

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 24 months ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products

● Orders not placed on Ampow.com

 

2. When does the warranty begin?

It begins the day you place your order.

 

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific product descriptions or FAQs for your product and attempt all troubleshooting suggestions.

 If you believe the item is defective and under warranty, please submit a Return or Exchange request by clicking the RMA menu after you log in with your account, or contact us at [email protected] 

 

4. What is a valid proof of purchase?

● Your order number, Email address and your full name on Ampow.

 

5. What if I don't have any proof of purchase?

● If you made your purchase through Ampow.com, we may be able to locate your order using your email address, name or shipping address.

 

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.