Refund & Return Policy

Thank you for shopping with Ovonic. This policy pertains exclusively to the after-sales processing of Ovonic orders. We aim to ensure a fair and transparent process for all returns and refunds.

1. Return Window

Customers have 30 days from the date of delivery to initiate a return request. To be eligible for a return, please ensure you contact us within this timeframe.

2. Defective or Incorrect Products

If the product you received is incorrect, damaged during shipping, or suffers from a manufacturing defect, Ovonic will take full responsibility.

• Return Labels: We will provide a pre-paid return label for defective or incorrect items.
• Evidence Required: To process your claim, please email info@ampow.com with:
  • Clear photos of the outer and inner packaging.
  • Photos of the product and the QR code located on the battery bottom.
  • Technical data (test voltage, capacity, or relevant statistics).
  • A detailed description of the usage and the issue encountered.

3. Order Changes & Interception Policy

• Before Shipment: If you need to change or cancel your order before it leaves our warehouse, please contact us immediately for a full refund.
• After Shipment (Interception Limitations): Once an order has been dispatched, it is generally impossible to intercept the parcel in transit. Most of our shipping channels do not support mid-transit cancellations.
• How to Handle Dispatched Orders: If you wish to cancel an order that is already in transit, you have two options:
  1. Refuse the Delivery: You may refuse the package when the courier attempts delivery. The package will then be returned to our warehouse.
  2. Standard Return: If the package is delivered, you must accept it first and then initiate a formal return request by contacting us.
• Restocking Fee: For all "change of mind" cancellations or returns processed after shipment, a 15% restocking fee will be deducted from your refund.

4. Return Methods & Logistics

All returns must be conducted via mail. Once your return is authorized, you have two options:

1. Warehouse Return Label: Use the label generated by Ovonic for a streamlined return to our local warehouse.
2. Self-Shipment: You may choose your own carrier (DHL, UPS, DPD). You are responsible for the shipping costs and must provide a tracking number.

5. Refund Process & Amounts

Refunds are processed within 5-7 working days after our warehouse receives and inspects the returned items.

• Unopened Items: Refund of the product amount minus the 15% restocking fee.
• Used/Opened Items: If the product has been used or the packaging is compromised, the refund will be partial (ranging from 50% to 70% of the original price) based on the item's condition.

6. Non-Refundable Scenarios

Refunds or replacements may be denied in the following cases:

• Items returned because they were not picked up by the customer in time.
• Incorrect shipping or pickup address provided by the customer.
• Products damaged due to customer misuse or improper storage.

For any inquiries, please contact: info@ampow.com