This policy pertains exclusively to the after-sales processing of Ovonic orders.
1. Return Period
Customers have 14 days from the date of delivery to initiate a return.
2. Return Method
Returns should be made by mail.
3. Return Label
For Defective Products: If the product is incorrect, damaged during shipping, or has a defect, we will provide a return label.
- If the order has not been shipped, a full refund will be issued.
- If the order has been shipped and the product is returned unopened and in good condition, we will refund the product amount.
- Refund processing time: 5-7 working days.
4. Product Use and Returns
- If the product has been used, refunds will be based on the product's condition, ranging from 50-70% of the product amount.
- For incorrect product receipt, provide pictures of the outer and inner packaging and return the product for a refund or replacement.
- If a product issue is confirmed and a replacement is required, provide detailed product parameters, usage information, and contact after-sales support at firstname.lastname@example.org.
5. Return Methods
Customers have two options for returning products:
- Ampow-generated return labels for warehouse returns.
- Email notification of the return address for self-shipment to the warehouse. Refunds will be processed after warehouse receipt and confirmation.
EU Return Address:RE DEFRAB 916496
USA Return Address:4PX RE USLAXA 916496
5610 Grace Pl
- Customers can choose local logistics carriers (DHL, UPS, USPS, DPD) for returns and are responsible for associated costs unless specified otherwise.
- Damaged Package Claims: Report damaged items within 48 hours via email@example.com. Retain original packaging for verification, and provide photos if requested.
6. Non-Refundable Scenarios
Refunds or replacements may not be issued in the following cases:
- Package not timely received and returned to our warehouse. Options: reship with postage cost or request a refund (15% Restocking Fee may apply).
- Incorrect pickup address provided.
- Changes to the order post-payment; contact customer service for assistance.
For any post-sale inquiries, contact us at firstname.lastname@example.org.
For Sponsorship or Wholesale Inquiries:
Wholesale Inquiry: email@example.com
When seeking post-sale assistance, please provide the following information:
- Test voltage, capacity, or relevant statistics.
- QR code from the battery bottom.
- Detailed usage information.
- Clear photos for reference.
If this information cannot be provided, we may be unable to process your post-sale request.