Shipping policy

🛫 About Ampow Shipping

Ampow ships to over 100 countries worldwide, with fulfillment from our U.S. and EU warehouses. Shipping carriers and delivery times may vary depending on destination. Shipping fees are shown at checkout.

🇺🇸 For customers in the United States, please shop at our official U.S. site:
👉 https://us.ovonicshop.com/

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🚚 Shipping Information

✅ Carriers We Use:

• Europe: DHL, DPD, GLS

• United States: DHL, FedEx, UPS, USPS

✅ Free Shipping Available To:

• Germany

• France

• Italy

• Spain

🚛 Other Regions:

• Other EU Countries & UK: Shipping fees calculated by weight

• EU Orders Ship From: Frankfurt or Bremen, Germany

• U.S. Orders Ship From: Multiple local warehouses (orders may arrive in multiple packages)

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🌍 Shipping Zones & Estimated Delivery Times

EU Zone 1 (DHL_EU1) – 2–4 Business Days

Belgium, Luxembourg, Slovakia, Czech Republic, Hungary, Austria, Netherlands, Denmark, France, Ireland, Italy, Poland, Slovenia, Spain, Finland, Latvia, Lithuania, Sweden, Bulgaria, Estonia, Greece, Mexico, Portugal, Romania

EU Zone 2 (DHL_EU2) – 3–7 Business Days

Denmark, Iceland, Switzerland, Slovenia, United Kingdom

❌ Unavailable Shipping Destinations:

Croatia, Malta, Cyprus, Liechtenstein, Moldova, Norway, Ukraine, Georgia, Kazakhstan, Turkey

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📦 Shipping Terms Summary

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📦 Order Processing & Delivery

• Order Handling Time: Within 1 business day (excluding weekends and holidays)

• Split Shipments: Orders may be shipped in multiple packages from different warehouses

• Delays: Delivery times are estimated in business days and not guaranteed. Delays may occur due to customs, weather, or peak season.

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🚫 Shipping Limitations

🏢 U.S. Warehouse – Not Shipping To:

Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces (Americas/Europe/Pacific), Northern Mariana Islands, Marshall Islands

🏢 EU Warehouse – Not Shipping To:

Monaco, Malta, Cyprus, Andorra, Liechtenstein, North Macedonia, Norway, Ukraine, Vatican City, San Marino, Kazakhstan, Turkey

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🔄 Return & Refund Policy

• Return Window: Within 14 days of shipping

• Unshipped Orders: Full refund

• Unopened Items (Shipped): Full refund if in original packaging

• Used Items: Partial refund (50–70%) depending on condition

• Refund Time: 5–7 business days after item inspection

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📍 Track Your Shipment

Track your order anytime using these tools:

• 17Track

• USPS

• Aftership

• FedEx

• UPS

• 4PX

• DPD Germany

• DHL Germany

• GLS Germany

• Swiship

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📩 Need Help?

If you have any questions or haven’t received your package within the estimated delivery time, feel free to contact us:

✉️ Email: info@ampow.com
📅 Support available Monday–Friday (business hours)