Ovonic Shipping Policy

About Ampow Shipping

We plan to ship to over 100 countries worldwide. Ampow.com ship items from the United States, Europe. Some restrictions apply based on destination and shipping methods.

Shipping charges are displayed at the time of checkout. Ampow.com selects and may change default shipping carriers at any time with or without notice.

Shipping Terms:

USA free shipping over $69 / DE Flat $3 Shipping/ Other regions are charged according to the logistics provider within the affordability.

COUNTRIES / REGIONS	METHOD	ORDER VAVUE	COST
United States	UPS/USPS Shipping 2-5 Business Days	Under $69	Shipping fee based on weight
United States	UPS/USPS Free Shipping 2-5 Business Days	Over $69	Free*
Germany	DE DHL Shipping 1-3 Bussiness Days	All orders	$3 Flat Rate
Pan-European Countries besides Germany	DHL/DPD/GLS 2-5 Bussiness Days	All orders	Shipping fee based on weight
United Kingdom	DHL 3-7 Bussiness Days	All orders	Shipping fee based on weight

Special Notice:

1.The Default EU Warehouse including two EU warehouse ,so the order from EU warehouse maybe divided into two parcels.

2. There are multiple warehouses for delivery in the United States, and your order may be split into multiple packages for delivery! If you have not received all the packages within the deadline, please contact our customer service!

3.While most packages are delivered within in shipping time showing on our store(pls note it is business days). But in some instances, delays may have been experienced due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

4. After you place an order, we will process your order within 1 working day (don't include the weekend). However, during holidays or unexpected surges in order volume, it may take longer for us to send your order.

Shipping warehouse

US Warehouse(2-5 Business Delivery Days)only ship to US:

Notice:there have some places don't support to shipping:Alaska,Hawaii, Puerto Rico,U.S. Virgin Islands,Armed Forces Americas,Armed Forces Europe,Armed Forces Pacific,Northern Mariana Islands,Marshall Islands.

Shipping Weight	Shipping Fee
Order over $69	$0.00
0-0.3kg	$3.96
0.31-0.45kg	$4.87
0.46-0.9kg	$7.44
0.91-1.35kg	$9.06
1.36-1.8kg	$10.67
1.81-2.25kg	$12.24

Default EU Warehouse (2-5 Business Delivery Days):

1) DE DHL Shipping to these countries:

Germany,Norway,Ireland,France,Denmark,Luxembourg,Hungary,Austria,Poland,Belgium,Netherland,Sweden, United Kingdom.

2) DE GLS or DPD Shipping Countries

Bulgaria,Romania,Greece,Spain,Portugal,Italy, Slovakia,Czech,Lithuania,Finland,Croatia,Estonia,Latvia.

Shipment Tracking Updation

There have several methods to track your parcels or feel free to contact us.

USA:

https://www.17track.net/en

https://www.usps.com/

https://www.aftership.com/brands/amazon.com

https://www.ups.com/

http://express.4px.com/

EU:

https://www.dpd.com/de

http://www.swiship.de/track

https://www.dhl.de/

https://www.gls-pakete.de/

https://www.ups.com/de/en/Home.page

https://www.dpd.com/de

E-mate and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.

Damaged Shipments

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur. You’d better to take some picture to show us ,so that we can confirm the specific details more directly.