Ovonic Frequently Asked Questions

A1: We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own ampow profile by clicking here to register.

A2: Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, add “info@ampow.com” to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.

A3: Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct.If you are still not able to access your account, please contact our Customer Service and outline the problem.

A4: If you forgot your password, just click the "Forgot your password?" link on “log in” Page and we will send you an automated email with information on how to reset your password.

A5: Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

A6: The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

A1: We ship your order by FBA ,UPS,USPS,DHL and third-party logistics for delivery.For a detailed explanation about each shipping method, destinations and approximate delivery times and shipping fee,you can check:

https://www.ampow.com/pages/shipping-policy

A2: We now ship your orders to the United States,and European most Countries.

For example, Belgium, Luxembourg, Slovakia, Czech Republic, Hungary, Austria, Netherlands, Denmark, France, Ireland, Italy, Poland, Slovenia, Spain, Finland, Latvia, Lithuania, Sweden, Bulgaria, Estonia, Greece, Portugal, Romania, Croatia, Iceland, Switzerland, United Kingdom

We ship to the countries that appear in the drop-down box of Countries at checkout. If the country that you live in does not appear, we cannot ship to you via domestic warehouse at this time.

A3: Some places do not support shipping

Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Northern Mariana Islands, Marshall Islands

Monaco, Malta, Cyprus, Andorra, Liechtenstein, Macedonia, Norway, Ukraine, Vatican City, San Marino, Kazakhstan, Turkey

A4: Ampow ships orders from the local warehouse. We ship US items from the domestic United States warehouse; EU Warehouse have local particial warehouse to ship:UK\DE\FR\IT\ES,Specific delivery will be deployed according to the stock quantity of each warehouse. 

More Check there: https://www.ampow.com/pages/shipping-policy

A5: If you find that a key part is missing from your delivery, here’s what to do:

Contact us with your order number and product code.

Send us these photos to help us resolve the issue quickly:

A clear photo of the external packaging (including sender info, weight, and any visible damage).

Photos of all items you received.

Photos of the SKU barcodes on each product box.

Photos of the contents inside each box after opening.

We’ll share these with our warehouse and DHL to investigate. We’ll either send you replacement items or issue a refund. For major or expensive parts, we might need to handle it as "lost/stolen in delivery." For smaller parts or accessories, we’ll likely just resend them.

A6: Usually, when you import goods from Ampow, the packet will be inspected by your local Customs office.

There's usually no reason to worry because:

Ampow provides all the necessary paperwork for your shipment;

In most countries it's pretty easy to import most kinds of consumer electronics;

The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);

If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

A7: We will provide tracking number within 48 hours after we ship your order.

There are several methods to track your parcels, or feel free to contact us.

• 17Track
• USPS
• Aftership
• FedEx
• UPS
• 4PX
• DPD Germany
• Swiship
• DHL Germany
• GLS Germany

A8: We will use different shipping couriers to ship the products depending on your location.

United States--------------------------------------2-7 Business Days
Germany/France/Italy/Spain----------------------1-3 Business Days
Pan-European Countries besides Germany ------2-5 Business Days
United Kingdom ----------------------------------3-7 Business Days

Sometime does it take so long for the package to arrive, because It may happen during public holidays or other special occasions such as customs inspection

A9: Unfortunately, since the battery is a special hazardous product, we don’t offer expedited shipping for safety reasons. Please follow the standard shipping times. For special cases, expedited service is available—please contact info@ampow.com directly.

A10: Ampow offers free shipping to the US, Germany, France, Italy, and Spain. For other countries, shipping costs are based on package weight.

A1:Usually, our restocking cycle is about 1 month. However, it might be earlier or later depending on shipping times. While we can’t predict the exact timing, I’ll do my best to handle it as quickly as possible within our capabilities.

A2: Feel free to contact us if you have any special requests.

A3: Ordering online from ampow.com is easy! When viewing an item, simply select the pack and then click ‘ADD TO Cart’. Select EU or USA according to the country of the delivery address. If the delivery address of USA is EU, you cannot place an order. The same applies to EU. The delivery address and the "ship from" option must be the same. Once you have your desired items in your cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes  that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

A4: The shopping bag your account is linked to will retain its contents all the time. This applies to all customers.

A5: Fortunately, we do restock most of our items.To review all of your tracked items, simply log in and go to your account. Check the Notify in Stock section to see which of the items have been restocked and brought back to our online store for purchase.

A7: Contact our Customer Service Centre for replacement of product. You should attach photos of the damaged product (with Product ID) along with your email. We will review your case upon receiving the information and will send you a replacement when we have confirmed your product is defective.

A1: We accept the following forms of secure payment:

PayPal,Visa,Mastercard,Maestro,American Express,JCB,Discover,Diners Club,Visa Electron,Cartes Bancaires, Bank Deposit

A2: We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times.

A3: Our prices are shown as tax-inclusive, covering VAT and customs duties. For international transactions, we do not cover any additional duties or fees that may occur during shipping.