Ovonic Refund & Return Policy

This policy pertains exclusively to the after-sales processing of Ovonic orders.

Return Period

Customers have 14 days from the date of delivery to initiate a return.

Return Label

For Defective Products: If the product is incorrect, damaged during shipping, or defective, we will provide a return label.

Product Use and Returns

• For incorrect product receipt, provide pictures of the outer and inner packaging and return the product for a refund or replacement.
• If a product issue is confirmed and a replacement is required, please provide the following information and contact after-sales support at info@ampow.com:
1. Test voltage, capacity, or relevant statistics.
2. QR code from the battery bottom.
3. Detailed usage information.
4. Clear photos for reference.

If this information cannot be provided, we may be unable to process your post-sale request.

Changing Orders After Payment

If you need to change your order after payment, the fastest way is to contact our customer service at info@ampow.com. A 15% restocking fee may apply for changes after shipping.

Return Methods

Returns should be made by mail. Customers have two options for returning products:

• Ampow-generated return labels for warehouse returns.
• Email notification of the return address for self-shipment to the warehouse. Refunds will be processed after warehouse receipt and confirmation.

Return Addresses:

EU Return Address:

USA Return Address:

Notice:

• Customers can choose local logistics carriers (DHL, UPS, USPS, DPD) for returns and are responsible for associated costs unless specified otherwise.
• Damaged Package Claims: Report damaged items within 48 hours via info@ampow.com. Retain original packaging for verification and provide photos if requested.

Refund Process:

• If the order has not been shipped, a full refund will be issued.
• If the order has been shipped and the product is returned unopened and in good condition, we will refund the product amount.
• If the product has been used, refunds will be based on the product's condition, ranging from 50-70% of the product amount.
• Refund processing time: 5-7 working days.

Non-Refundable Scenarios

Refunds or replacements may not be issued in the following cases:

• Package not timely received and returned to our warehouse. Options: reship with postage cost or request a refund (15% restocking fee may apply).
• Incorrect pickup address provided.
• Changes to the order post-payment; contact customer service for assistance.

For any post-sale inquiries, contact us at info@ampow.com.