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Return Policy

General Return Policy

We are trying our best to satisfy your shopping experience on Ampow.com. For any reason you are not satisfied with your order, we are happy to accept your return within 30 days under the following conditions and guidelines:

1) Product must have been purchased directly from Ampow.com.

2) It is the customers responsibility to pay for shipping costs for product return unless the returning item is damaged, defective or incorrect Items.

3) A 15% Restocking Fee will apply on returns of non-quality issue products and returns due to customer change of mind.

4) Customer MUST contact Ampow Customer Service before sending any item in for return. Ampow.com will not be responsible for any returns without prior notice.

 

Damaged Package Claims

If you receive an item which appear to be damaged in transit, please inspect and keep the order intact and contact us at [email protected] immediately (within 48 hours of receipt of your package). 

Customers with damaged packages can file a claim directly with us. Please keep all original box, packaging material, etc for verification purposes.

In many cases we will request that the damaged product(s) to be shipped back to us for verification. Ampow.com may also require photos of damaged packages or parts to be taken for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.

 

In some cases refund or replace will not be issued, please see below:

1) Package is not timely receipt and returned to our warehouse. In this case you can choose your order to be sent out for another time and you will have to bear the postage. Alternatively you can request a refund. A 15% Restocking Fee may apply in this situation.

2) You filled out the wrong address for pickup.

3)  Change order. Change order after payment, If you need to change the information on the order, the fastest way is to contact our customer service. Email: [email protected] Change order after shipping. A 15% Restocking Fee may apply in this situation.

 

Email: [email protected]